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Home  Service Warranty

Standard Warranty

If there is a manufacturer's defect within one year from the date you purchased it (such as mechanical failure, breakdown etc.), you are entitled to send it back to PEARL for a free repair or replacement. You will have to pay the cost of shipping the product back to us and we would recommend that you do this by registered post and that you ensure that the item is properly packed to avoid any damage in transit. PEARL will not be responsible for any damage caused in transit.


All you have to do is to inform us that you are returning the product, by e-mail or telephone, and we will issue you with a returns number. Then just package the product well and send it back to us. If PEARL is unable to repair or replace parts for your PEARL product for any reason, PEARL may, at its option, replace your PEARL product with a new or a refurbished PEARL product, comparable in function and performance to your original product. Because we constantly improve our products, we reserve the right to change their design and specifications.


IMPORTANT: Your receipt is a part of your warranty and must be retained and produced in the event of a warranty claim. Only authorized PEARL technicians may perform service and support to PEARL products. All services performed by unauthorized technicians will void your PEARL warranty.


NOT COVERED BY The Warranty: Damage to the product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations or failure to follow operating, maintenance or environmental instructions prescribed in the User Manual. Any cosmetic damage and/or other damage that does not affect functionality are not covered.


This guarantee does not affect your legal rights.


If you have any questions/complaints regarding the service that you received please contact us at Customer Service.










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